Last updated: June 2026 · Governing law: England and Wales
Torq is made and operated by Tadhg Sewell, a sole trader based in England. There is no limited company behind this — just an individual developer. You can reach us at support.torq@gmail.com.
We're not trying to hide anything. If you have a question, a problem, or a complaint, email us directly and we'll sort it.
Torq is a diagnostic information tool. It is not a substitute for a real mechanic.
Aldo reads your car's OBD data and gives you his take on it. He's genuinely useful — but he can't hear your car, smell it, put it on a ramp, or feel what happens under acceleration. A fault code is one clue, not the full story.
For anything safety-critical — brakes, steering, suspension, tyres, anything that affects whether the car is safe to drive — please get a qualified mechanic to physically inspect the car before you drive it. Aldo can tell you what the data says. He can't tell you what the mechanic finds when they get the wheel off.
Aldo's responses are generated by an AI and may be incomplete, incorrect, or not right for your specific situation. You use the software and act on its output entirely at your own risk — including if you act on Aldo's suggestions instead of getting a professional mechanic to physically inspect the car.
Torq does not guarantee the accuracy of any OBD reading, fault code interpretation, or repair recommendation.
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When it does that, your browser makes a request to Google's servers, which means Google may log your IP address.
We don't control what Google does with that — their privacy policy applies to that bit.
We don't use any tracking cookies, analytics scripts, or ad pixels. We genuinely don't know who visits this website beyond what Cloudflare's basic hosting logs show (which we don't actively monitor).
If you'd rather not send anything to Google, you can block Google Fonts in your browser settings or with an extension like uBlock Origin — the site will fall back to system fonts and look roughly the same.
When you buy Torq you get a personal, non-transferable licence to install and use the software on one Windows PC. This covers private individuals and self-employed sole traders using it for their own vehicle. It does not cover multi-seat or fleet deployment, resale, or use on behalf of a third party. You can't redistribute it, resell it, or sublicense it to anyone else. Statutory rights you have under UK law (including decompilation rights under CDPA 1988 s.50B) are not affected by these terms.
You pay once and you get the software plus all future updates to the version you bought. There's no subscription, no renewal, no auto-charge.
The 1,500 Aldo messages included with your purchase are a finite resource — each question you send to Aldo uses one. At realistic usage — 3 to 5 messages per session, a few sessions a year — 1,500 messages works out to several hundred diagnostic sessions, which is years of normal use. If you hit the limit, you can buy a top-up pack. Unused messages don't expire.
Aldo's responses are generated by Anthropic's AI API. If Anthropic's service is temporarily unavailable, Aldo won't respond during that time — but all other Torq features (live sensor data, fault code lookup, graphing) continue to work. Temporary outages do not consume your message allowance. If a message fails to send due to a service error, it is not deducted.
We use Anthropic as our AI provider because they offer a high-quality, safety-focused service. In the unlikely event that Anthropic's service is permanently discontinued or becomes commercially unviable, we'll do our best to switch to an equivalent provider or refund unused message allowance. We can't make guarantees about Anthropic's future — but we can commit to acting fairly toward customers if that situation arises.
Each activation code includes 1,500 Aldo messages. Once used, additional messages can be purchased as a top-up pack — pricing for top-ups will be published at launch and is available on request by emailing support.torq@gmail.com. Unused messages don't expire and aren't refundable separately.
Under UK consumer law (Consumer Contracts Regulations 2013), you have 14 days from purchase to cancel and get a full refund — unless you've downloaded and activated the software. By downloading Torq and entering your activation code, you agree that we begin supplying the digital content immediately and you waive your right to cancel from that point.
In plain terms: if you haven't used your activation code yet, email us within 14 days and we'll refund you in full, no questions asked. If you've already activated and downloaded, the purchase is considered fulfilled.
If something's genuinely wrong — the app doesn't work, you bought it by mistake and haven't activated, whatever — just email support.torq@gmail.com. We're human. We'll sort it.
Your activation code is not tied to a specific machine. If you get a new PC, simply install Torq and enter the same activation code — your remaining message allowance transfers automatically. No need to contact us.
We can update, change, or remove features of Torq at any time. We'll try to keep the software working well and communicate any significant changes in advance. We're not going to quietly remove core features without saying something.
If Torq is ever discontinued, we'll give customers as much notice as possible — at minimum 30 days by email — and any unused Aldo message allowance will be refunded on a pro-rata basis. Existing activated installs will continue to work for local features (sensor data, graphing, stored history) even without cloud connectivity, as these don't require our servers. Only the Aldo AI feature requires an active backend.
Nothing in these terms limits or excludes liability for personal injury or death caused by negligence. That kind of limitation isn't legally enforceable and we wouldn't want it to be.
For other types of loss — data loss, vehicle damage, consequential losses — our liability is limited to the amount you paid for the software. We're not liable if Aldo gives you advice you act on and it doesn't work out, or if your OBD adapter gives bad readings.
Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.
For the purposes of UK GDPR, the data controller is Tadhg Sewell. Contact: support.torq@gmail.com.
Torq uses these third-party services. Their own privacy policies apply to data they process:
Under UK GDPR, you have the right to access, correct, or request deletion of personal data we hold about you. You also have the right to object to processing, request restriction of processing, and in some cases to data portability. In practice, we hold very little — mainly your email (from Stripe) and your message usage count. Email support.torq@gmail.com if you want to know what we have, want it removed, or want to exercise any of these rights.
If you believe we've handled your personal data unlawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK data protection regulator. You can reach them at ico.org.uk/make-a-complaint. We'd ask that you contact us first so we can try to resolve the issue directly.
Any question about your data, these terms, or anything else: support.torq@gmail.com. Goes directly to Tadhg.